Do you wish to make a return, exchange a product, or file a complaint? Below you will find information on how to proceed. If you have any questions regarding our products, your order, or delivery, contact our customer service at contact@petster.eu.
How to use our return services?
- Fill in the form below
- You will receive your return slip within 1-2 working days.
- Fill in the return form you received with your order and include it in your package
- Return fees will be deducted from your refund*
*Standard return fee is €11 but large or heavy parcels may incur a larger fee.
You have right to regret within 14 days of product delivery.
*Extended right to regret applied over the holidays between December 1st and January 5th.
To be approved for return, the product must be:
• Unused
• In original packaging
• Affixed with labels and packing (if applicable)
• Clean
• Placed in any plastic container it arrived in
PETSTER reserves the right to approve or deny refunds if the product is not in salable condition.
The following products are not included in right of return:
• Schampoo, Conditioner, Coat gloss & other coat- or fur cleaning products
• Toothbrushes, perfume, sanitary- and other hygiene products
• Horse care products
• Treats, Bones, Dietary supplements, and Vitamins
• Seasonal products: Fancy dress clothing and Christmas products.
When your return has been received by PETSTER and been approved you will be refunded the cost of your purchase minus shipping costs.
Fill in the form:
How do I file a complaint?
If you wish to file a complaint of damaged goods, do so here. Processing time for complaints is 7-20 days due to communications with our suppliers. You must keep the product until your claim is processed even if it is unusable.
Note! PETSTER reserves the right to refuse complaints caused by normal wear-and-tear, age, accidents, or misuse.
How do I file a claim on clothing from Uhip?
Complaints regarding clothing from Uhip purchased through Petster are processed directly through Uhip. This will ensure the quickest and most streamlined process possible.
File your complaint through Uhips website:
https://uhipwear.com/service/complaint
- Click the link “filling out this form”
- Don’t enter any ordernumber. Click “continue”.
- Enter information
- Place of purchase = Through a Uhip retailer, Petster.
- Attach photos
If you have any questions, contact our customer services at contact@petster.eu
How do I file a claim on a PetSafe product?
If you wish to file a claim on a product from Petsafe purchased through us at Petster, do so directly through Petsafe. This will ensure the quickest and most streamlined process possible.
File your complaint through Petsafes website:
https://intl.petsafe.net/en-se/support/contact-us
- Enter your information
- Describe the problem in the message box.
If you have any questions, contact our customer services at contact@petster.eu
How do I file a claim on a Non-Stop Dogwear product?
If you wish to file a claim on a product from Non-Stop Dogwear purchased through us at Petster, do so directly through Non-Stop Dogwear. This will ensure the quickest and most streamlined process possible.
You must file your claim within two months of discovering the issue with the product. Note that the warranty applies only to the original purchaser of the product.
The warranty does not apply to normal wear-and-tear, damage due to accidents, misuse, washing, dog bites, fire, sharp objects (fences, stones, skiis etc.) or the natural degradation of colours and materials over time.
File your complaint through Non-Stop Dogwears website: https://www.nonstopdogwear.com/en/faq/warranty-and-claims/
- Click the link “Register your claim here”.
- Enter your information.
- Describe the issue.
If you have any questions, contact our customer services at contact@petster.eu
How do I exchange a product?
If you wish to exchange a product, make a new order for what you want. Then follow the instructions below to return the product(s). For free return shipping, state the order number of your new order.
- Fill in the form below
- You will receive your return slip in 1-2 working days.
- Fill in the return form you received with your order and include it in your package
- Return fees will be deducted from your refund, if applicable*
*Return shipping is free in case of exchanges, but otherwise costs €11.
You have right to regret within 14 days of product delivery.*
*Extended right to regret applied over the holidays between December 1st and January 5th.
To be approved for return, the product must be:
• Unused
• In original packaging
• Affixed with labels and packing (if applied)
• Clean
• Placed in any plastic container it arrived in
PETSTER reserves the right to approve or deny refunds if the product is not in salable condition.
The following products are not included in right of return:
• Schampoo, Conditioner, Coat gloss & other coat- or fur cleaning products
• Toothbrushes, perfume, sanitary- and other hygiene products
• Horse care products
• Treats, Bones, Dietary supplements, and Vitamins
• Seasonal products: Fancy dress clothing and Christmas products.
When your return has been received by PETSTER and been approved you will be refunded the cost of your purchase minus shipping costs. Note! Does not apply to home delivery or exchange of product on sale!
Fill in the form:
