{"id":455,"date":"2024-07-10T11:24:54","date_gmt":"2024-07-10T09:24:54","guid":{"rendered":"https:\/\/return.petster.eu\/?page_id=455"},"modified":"2024-07-10T11:24:55","modified_gmt":"2024-07-10T09:24:55","slug":"returneringer-og-klager","status":"publish","type":"page","link":"https:\/\/return.petster.eu\/da\/","title":{"rendered":"Returneringer og klager"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u00d8nsker du at returnere, bytte en vare eller indgive en klage? Nedenfor finder du information om, hvordan du skal forts\u00e6tte. Hvis du har sp\u00f8rgsm\u00e5l vedr\u00f8rende vores produkter, din ordre eller levering, kontakt venligst vores kundeservice p\u00e5 <a href=\"mailto:contact@petster.eu\">contact@petster.eu.<\/a> <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<button type=\"button\" class=\"option_button\" id=\"return_button\">Returnering<\/button>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<button type=\"button\" class=\"option_button\" id=\"reclaim_button\">Klage<\/button>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<button type=\"button\" class=\"option_button\" id=\"exchange_button\">Bytte<\/button>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group return_section form_section is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h2>Hvordan bruger man vores returneringstjenester?<\/h2>\n<ol>\n<li>Udfyld formularen nedenfor<\/li>\n<li>Du vil modtage din returseddel inden for 1-2 arbejdsdage.<\/li>\n<li>Udfyld returformularen, du modtog med din ordre, og vedl\u00e6g den i din pakke.<\/li>\n<li>Returgebyrer vil blive fratrukket din refusion.*<\/li>\n<\/ol>\n<p class=\"disclaimer\">*Standard returgebyr er 70 kroner, men store eller tunge pakker kan medf\u00f8re et st\u00f8rre gebyr.<\/p>\n<p><strong>Du har ret til at fortryde inden for 14 dage efter levering af produktet.<\/strong><\/p>\n<p class=\"disclaimer\">*Udvidet fortrydelsesret g\u00e6lder i ferien mellem 1. december og 5. januar.<\/p>\n<p><strong>For at blive godkendt til returnering skal produktet v\u00e6re:<\/strong><br \/>\u2022 Ubrugt<br \/>\u2022 I original emballage<br \/>\u2022 Forsynet med etiketter og emballage (hvis relevant)<br \/>\u2022 Ren<br \/>\u2022 Placeret i den plastikbeholder, den ankom i<\/p>\n<p class=\"disclaimer\">PETSTER forbeholder sig retten til at godkende eller afvise refusioner, hvis produktet ikke er i salgsbar stand.<\/p>\n<p><strong>F\u00f8lgende produkter er ikke omfattet af returretten:<\/strong><br \/>\u2022 Shampoo, balsam, pelsglans og andre pels- eller pelsplejeprodukter<br \/>\u2022 Tandb\u00f8rster, parfume, sanitets- og andre hygiejneprodukter<br \/>\u2022 Produkter til hestpleje<br \/>\u2022 Godbidder, knogler, kosttilskud og vitaminer<br \/>\u2022 S\u00e6sonprodukter: Udkl\u00e6dningst\u00f8j og juleprodukter.<\/p>\n<p>N\u00e5r din returnering er modtaget og godkendt af PETSTER, vil du f\u00e5 refunderet k\u00f8bsprisen minus fragtomkostninger.<\/p>\n<p><strong>Udfyld formularen:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f453-o1\" lang=\"da-DK\" dir=\"ltr\" data-wpcf7-id=\"453\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/da\/wp-json\/wp\/v2\/pages\/455#wpcf7-f453-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"453\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"da_DK\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f453-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Navn*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"customer\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefonnummer*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cellphone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"cellphone\" \/><\/span> <\/label>\n<\/p>\n<p><label> Ordrenummer*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Produkt(er)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product\" \/><\/span> <\/label>\n<\/p>\n<p><label> \u00c5rsag til returnering<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cause\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"cause\"><option value=\"A. Exchange\">A. Exchange<\/option><option value=\"B. Received wrong product\">B. Received wrong product<\/option><option value=\"C. Damage\">C. Damage<\/option><option value=\"D. Right to return\" selected=\"selected\">D. Right to return<\/option><option value=\"E. Displeased with product\">E. Displeased with product<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Din besked (valgfrit)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-171\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-171\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Jeg har l\u00e6st og accepterer <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.petster.eu\/terms-conditionspetster#return_policy\">vilk\u00e5rene og betingelserne. <\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"87\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group reclaim_section form_section is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h2>Hvordan indgiver jeg en klage?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du \u00f8nsker at indgive en klage over beskadigede varer, kan du g\u00f8re det her. Behandlingstiden for klager er 7-20 dage p\u00e5 grund af kommunikation med vores leverand\u00f8rer. Du skal beholde produktet, indtil din klage er behandlet, selvom det er ubrugeligt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <em><strong>Bem\u00e6rk!<\/strong> PETSTER f<em>orbeholder sig retten til at afvise klager for\u00e5rsaget af normalt slid, alder, ulykker eller misbrug.<\/em><\/em><\/p>\n\n\n\n<label for=\"category\">Hvilken type produkt drejer det sig om?<\/label>\n<select name=\"category\" id=\"category\">\n<option hidden=\"\" disabled=\"disabled\" selected=\"selected\" value=\"\"> &#8212; V\u00e6lg en &#8212; <\/option>\n<option value=\"0\">Uhip<\/option>\n<option value=\"1\">PetSafe<\/option>\n<option value=\"2\">Non-Stop Dogwear<\/option>\n<option value=\"3\">T\u00f8j<\/option>\n<option value=\"4\">Andet<\/option>\n<\/select>\n\n\n\n<div class=\"wp-block-group complaint_sec is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"wp-block-heading\">Hvordan indgiver jeg en reklamation p\u00e5 t\u00f8j fra Uhip?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Klager vedr\u00f8rende t\u00f8j fra Uhip k\u00f8bt gennem Petster behandles direkte gennem Uhip. Dette vil sikre den hurtigste og mest str\u00f8mlinede proces muligt. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Indgiv din klage via Uhips hjemmeside: <\/strong><br><a href=\"https:\/\/uhipwear.com\/service\/complaint\">https:\/\/uhipwear.com\/service\/complaint<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klik p\u00e5 linket &#8220;udfyld denne formular&#8221;<\/li>\n\n\n\n<li>Indtast ikke noget ordrenummer. Klik &#8220;continue&#8221;.<\/li>\n\n\n\n<li>Indtast information<\/li>\n\n\n\n<li>K\u00f8bssted = Gennem en Uhip-forhandler, Petster.<\/li>\n\n\n\n<li>Vedh\u00e6ft fotos<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"> Hvis du har sp\u00f8rgsm\u00e5l, kontakt vores kundeservice p\u00e5 <a href=\"mailto:contact@petster.eu\">contact@petster.eu<\/a> <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group complaint_sec is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"wp-block-heading\">Hvordan indgiver jeg en reklamation p\u00e5 et PetSafe-produkt?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du \u00f8nsker at indgive en reklamation p\u00e5 et produkt fra PetSafe k\u00f8bt gennem os hos Petster, skal du g\u00f8re det direkte gennem PetSafe. Dette vil sikre den hurtigste og mest str\u00f8mlinede proces muligt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <strong>Indgiv din klage via PetSafes hjemmeside: <\/strong> <br><a href=\"https:\/\/intl.petsafe.net\/en-se\/support\/contact-us\">https:\/\/intl.petsafe.net\/en-se\/support\/contact-us<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Indtast dine oplysninger<\/li>\n\n\n\n<li>Beskriv problemet i beskedfeltet.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"> Hvis du har sp\u00f8rgsm\u00e5l, kontakt vores kundeservice p\u00e5 <a href=\"mailto:contact@petster.eu\">contact@petster.eu<\/a>  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group complaint_sec is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"wp-block-heading\">Hvordan indgiver jeg en reklamation p\u00e5 et Non-Stop Dogwear-produkt?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du \u00f8nsker at indgive en reklamation p\u00e5 et produkt fra Non-Stop Dogwear k\u00f8bt gennem os hos Petster, skal du g\u00f8re det direkte gennem Non-Stop Dogwear. Dette vil sikre den hurtigste og mest str\u00f8mlinede proces muligt.<\/p>\n\n\n\n<p class=\"disclaimer wp-block-paragraph\">Du skal indgive din reklamation inden for to m\u00e5neder efter at have opdaget problemet med produktet. Bem\u00e6rk, at garantien kun g\u00e6lder for den oprindelige k\u00f8ber af produktet.<br>Garantien g\u00e6lder ikke for normalt slid, skader for\u00e5rsaget af ulykker, misbrug, vask, hundebid, brand, skarpe genstande (hegn, sten, ski osv.) eller naturlig nedbrydning af farver og materialer over tid.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Indgiv din klage via Non-Stop Dogwears hjemmeside: <a href=\"https:\/\/www.nonstopdogwear.com\/en\/faq\/warranty-and-claims\/\">https:\/\/www.nonstopdogwear.com\/en\/faq\/warranty-and-claims\/<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klik p\u00e5 linket <a href=\"https:\/\/non-stop.typeform.com\/to\/Md0pA3el\">&#8220;Register your claim here&#8221;<\/a>.<\/li>\n\n\n\n<li>Indtast dine oplysninger.<\/li>\n\n\n\n<li>Beskriv problemet.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du har sp\u00f8rgsm\u00e5l, kontakt vores kundeservice p\u00e5 <a href=\"mailto:contact@petster.eu\">contact@petster.eu <\/a> <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group complaint_sec is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f451-o2\" lang=\"da-DK\" dir=\"ltr\" data-wpcf7-id=\"451\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/da\/wp-json\/wp\/v2\/pages\/455#wpcf7-f451-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"451\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"da_DK\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f451-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Navn*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"customer\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefonnummer*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cellphone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"cellphone\" \/><\/span> <\/label>\n<\/p>\n<p><label> Ordrenummer*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p>K\u00f8bsdato*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-clothing\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-clothing\" \/><\/span>\n<\/p>\n<p><label> Produkt(er)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product\" \/><\/span> <\/label>\n<\/p>\n<p><label> Beskrivelse af problemet*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p>Er varen blevet brugt?*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"worn\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"worn\" value=\"Yes\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"worn\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Hvis ja, er det blevet vasket?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"washed\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"washed\" value=\"Yes\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"washed\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>Farve: <span class=\"wpcf7-form-control-wrap\" data-name=\"colour\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"colour\" \/><\/span>\n<\/p>\n<p>St\u00f8rrelse: <span class=\"wpcf7-form-control-wrap\" data-name=\"size\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"size\" \/><\/span>\n<\/p>\n<p><label> Billede af problemet*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"image\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.jpeg,.png,.gif\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"image\" \/><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-171\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-171\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Jeg har l\u00e6st og accepterer v<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.petster.eu\/terms-conditionspetster#complaint\">ilk\u00e5rene og betingelserne<\/a>.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_2\" name=\"_wpcf7_ak_js\" value=\"204\"\/><script>\ndocument.getElementById( \"ak_js_2\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group complaint_sec is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f454-o3\" lang=\"da-DK\" dir=\"ltr\" data-wpcf7-id=\"454\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/da\/wp-json\/wp\/v2\/pages\/455#wpcf7-f454-o3\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"454\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"da_DK\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f454-o3\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Navn*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"customer\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefonnummer*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cellphone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"cellphone\" \/><\/span> <\/label>\n<\/p>\n<p><label> Ordrenummer*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> K\u00f8bsdato*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"order-date\" \/><\/span> <\/label>\n<\/p>\n<p><label> Produkt(er)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product\" \/><\/span> <\/label>\n<\/p>\n<p><label> St\u00f8rrelse<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"size\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"size\" \/><\/span><\/label>\n<\/p>\n<p><label> Farve<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"colour\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"colour\" \/><\/span><\/label>\n<\/p>\n<p><label> Beskrivelse af problemet<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Billede af problemet<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"image\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.jpeg,.png,.gif\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"image\" \/><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-171\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-171\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Jeg har l\u00e6st og accepterer <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.petster.eu\/terms-conditionspetster#complaint\">vilk\u00e5rene og betingelserne. <\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_3\" name=\"_wpcf7_ak_js\" value=\"18\"\/><script>\ndocument.getElementById( \"ak_js_3\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group exchange_section form_section is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<h2>Hvordan bytter jeg et produkt?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du \u00f8nsker at bytte et produkt, skal du lave en ny ordre p\u00e5 det, du \u00f8nsker. F\u00f8lg derefter nedenst\u00e5ende instruktioner for at returnere produktet\/produkterne. For gratis returforsendelse, angiv ordrenummeret p\u00e5 din nye ordre.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Udfyld formularen nedenfor<\/li>\n\n\n\n<li>Du vil modtage din returseddel inden for 1-2 arbejdsdage.<\/li>\n\n\n\n<li>Udfyld returformularen, du modtog med din ordre, og vedl\u00e6g den i din pakke.<\/li>\n\n\n\n<li>Returgebyrer vil blive fratrukket din refusion, hvis det er relevant.*<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">*Returforsendelse er gratis ved ombytning, men koster ellers 70 kroner.<\/p>\n\n\n\n<p> <strong> Du har ret til at fortryde inden for 14 dage efter levering af produktet.*<\/strong><\/p>\n<p class=\"disclaimer\">*Udvidet fortrydelsesret g\u00e6lder i ferien mellem 1. december og 5. januar.<\/p>\n\n\n\n<p><strong>For at blive godkendt til returnering skal produktet v\u00e6re:<\/strong><br \/>\u2022 Ubrugt<br \/>\u2022 I original emballage<br \/>\u2022 Forsynet med etiketter og emballage (hvis relevant)<br \/>\u2022 Ren<br \/>\u2022 Placeret i den plastikbeholder, den ankom i<\/p>\n<p class=\"disclaimer\">PETSTER forbeholder sig retten til at godkende eller afvise refusioner, hvis produktet ikke er i salgsbar stand.<\/p>\n<p><strong>F\u00f8lgende produkter er ikke omfattet af returretten:<\/strong><br \/>\u2022 Shampoo, balsam, pelsglans og andre pels- eller pelsplejeprodukter<br \/>\u2022 Tandb\u00f8rster, parfume, sanitets- og andre hygiejneprodukter<br \/>\u2022 Produkter til hestpleje<br \/>\u2022 Godbidder, knogler, kosttilskud og vitaminer<br \/>\u2022 S\u00e6sonprodukter: Udkl\u00e6dningst\u00f8j og juleprodukter.<\/p>\n<p>N\u00e5r din returnering er modtaget og godkendt af PETSTER, vil du f\u00e5 refunderet k\u00f8bsprisen minus fragtomkostninger.&nbsp;<em>Bem\u00e6rk! G\u00e6lder ikke for hjemmelevering eller bytte af produkter p\u00e5 udsalg!<\/em><\/p>\n<p><strong>Udfyld formularen:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f452-o4\" lang=\"da-DK\" dir=\"ltr\" data-wpcf7-id=\"452\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/da\/wp-json\/wp\/v2\/pages\/455#wpcf7-f452-o4\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"452\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"da_DK\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f452-o4\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Navn*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"customer\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefonnummer*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cellphone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"cellphone\" \/><\/span> <\/label>\n<\/p>\n<p><label> Ordrenummer*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Produkt(er)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product\" \/><\/span> <\/label>\n<\/p>\n<p><label> Ordrenummer p\u00e5 ny ordre for gratis fragt<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"new-order\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"new-order\" \/><\/span> <\/label>\n<\/p>\n<p><label> Din besked (valgfrit)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-172\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-172\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Jeg har l\u00e6st og accepterer <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.petster.eu\/terms-conditionspetster#exchange\">vilk\u00e5rene og betingelserne. <\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_4\" name=\"_wpcf7_ak_js\" value=\"179\"\/><script>\ndocument.getElementById( \"ak_js_4\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<script>window.onload = function() {\n  var sections = document.getElementsByClassName(\"form_section\");\n  var comp_forms = document.getElementsByClassName(\"complaint_form\");\n  var comp_secs = document.getElementsByClassName(\"complaint_sec\");\n  for (let i = 0; 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Nedenfor finder du information om, hvordan du skal forts\u00e6tte. Hvis du har sp\u00f8rgsm\u00e5l vedr\u00f8rende vores produkter, din ordre eller levering, kontakt venligst vores kundeservice p\u00e5 contact@petster.eu. Returnering Klage Bytte Hvordan bruger man vores returneringstjenester? Udfyld formularen nedenfor Du vil modtage din returseddel inden for &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/return.petster.eu\/da\/\"> <span class=\"screen-reader-text\">Returneringer og klager<\/span> L\u00e6s mere &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"","site-content-layout":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-455","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/return.petster.eu\/da\/wp-json\/wp\/v2\/pages\/455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/return.petster.eu\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/return.petster.eu\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/return.petster.eu\/da\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/return.petster.eu\/da\/wp-json\/wp\/v2\/comments?post=455"}],"version-history":[{"count":4,"href":"https:\/\/return.petster.eu\/da\/wp-json\/wp\/v2\/pages\/455\/revisions"}],"predecessor-version":[{"id":459,"href":"https:\/\/return.petster.eu\/da\/wp-json\/wp\/v2\/pages\/455\/revisions\/459"}],"wp:attachment":[{"href":"https:\/\/return.petster.eu\/da\/wp-json\/wp\/v2\/media?parent=455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}